Shipping
SHIPPING
- Orders are shipped by Canada Post and delivered anywhere in Canada. Once your order has been shipped, you can track it via Canada Post’s tracking tool.
REFUND AND RETURN POLICY
- If you are not completely satisfied with your purchase, you can return it for a full refund.* Items must be returned in its original condition, with a proof of payment and the original packaging included, unworn, unwashed, with all tags attached. Shipping fees for purchases and returns are non-refundable.
- Returns are accepted within 14 days following the date of purchase. Items returned after 14 days maybe returned for a store credit only. Elisa G. reserves the right to reject returns or exchange which do not comply our return criteria.
- Once your return has been received and accepted, your refund will be completed via the original payment method, excluding the delivery costs.
- Order cancellations are only possible before your order has been shipped and before you received a shipping confirmation email. If you have already received the shipping confirmation, you may return the merchandise as soon as it arrives.
- Dates of current offers, prices and availability of goods on the website may be changed without notice.
- For any further questions info@elisag.com
- *Our return policy applies only to orders placed online