Orders are shipped by Canada Post and delivered anywhere in Canada. Once your order has been shipped, you can track it via Canada Post’s tracking tool.


If you are not completely satisfied with your purchase, you can return it for a full refund.* Items must be returned in its original condition, with a proof of payment and the original packaging included, unworn, unwashed, with all tags attached. Shipping fees for purchases and returns are non-refundable.

Returns are accepted within 14 days following the date of purchase. Items returned after 14 days maybe returned for a store credit only. Elisa G. reserves the right to reject returns or exchange which do not comply our return criteria.

Once your return has been received and accepted, your refund will be completed via the original payment method, excluding the delivery costs.


Order cancellations are only possible before your order has been shipped and before you received a shipping confirmation email. If you have already received the shipping confirmation, you may return the merchandise as soon as it arrives.

Dates of current offers, prices and availability of goods on the website may be changed without notice.

For any further questions

*Our return policy applies only to orders placed online